About

About Us

Vincam Healthcare provides comprehensive support and services in homes, long-term care homes, hospitals, clinics, workplaces, schools, group homes and shelters across Ontario.

We believe in delivering high quality healthcare services that exceed expectations, delivered with compassion and guided by our values and Quality of Care Charter.

Everything we do is about caring and getting results for our clients. We ensure a holistic experience that is client-centered and built on compassion, respect and trust.

QUALITY CHARTER OF CARE

We are committed to ensuring that wherever and whenever care is provided, it is of the highest quality and  it enriches your life. We coordinate  your care with all  of your health-care providers to ensure continuum of quality care and support.

We believe that we all have important roles to play in closing the gaps in healthcare to achieve the best possible outcomes for you or your loved ones.

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GUIDING PRINCIPLES

  • Ensure care providers embody our mission and vision and possess the current skills, professional knowledge and expertise to carry out their duties
  • Use measurable indicators to demonstrate efficiency, effectiveness and client-centred care
  • Drive innovation today to prepare for the care needs of tomorrow
  • Provide greater coordination through technology and integrated care models to achieve improved patient outcomes and effective partnerships
  • Use communication channels to provide information and collaboration for a diverse range of audiences and stakeholder groups that are important to the company
  • We match you with the best caregiver that will help you to remain independent and healthy.  All caregivers are rigorously screened, trained, bonded and insured
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MISSION- Why we exist

For us it’s about hope, care and happiness. You are at the centre of  everything we do. Our client-centred approach to working means we partner with you to optimize your care, or the care of your loved ones, in a holistic way. You tell us what’s important to you and we will work together to achieve it.

VISION- How we do it

We give you the knowledge and confidence to stay healthy and live your best life. Our healthcare providers are empowered to create special moments, to make a difference and be change leaders. We deliver quality services and appreciate the trust and belief placed in us.

VALUES- What we believe in

Trust. The trust you place in us is important and will never be compromised.

We hire for passion, commitment, teamwork and initiative to deliver the services designed to meet the dynamic and ever-evolving needs of Canadians.

Our work is guided by our Quality of Care Charter, best practices, continuous improvement and innovation.

Successful results and outcomes are of paramount importance to us. We achieve results by engaging our clients;  through strong partnership with others, doing research and integrating new technologies in delivery care.

OUR STORY

Vincam Healthcare started from the experience of taking care of grandparents who were living with Alzheimer’s disease. Navigating the system, dealing with piecemeal information, finding qualified and trustworthy caregivers  was an exercise in frustration. But the duty and responsibility of taking care of them in a loving and respectful manner was non-negotiable.

This loyalty and dedication to quality care extended to assisting a neighbour living alone without family members while suffering from Parkinson’s disease.

As a social worker, I was determined to ensure that family members taking care of loved ones didn’t have to go through an agonizing experience. This is particularly difficult if one is balancing caregiving with external employment and other family responsibilities.

Research has shown that seniors living alone are vulnerable to isolation and depression. At Vincam Healthcare, we strive to achieve happiness.  To recapture the things that are meaningful and once brought  happiness.

Commitment, trust, respect and an unwavering dedication to quality care have been the cornerstone of the company since it started.

Tami Lee
Chief Executive Director
Emily Petsinas
Emily Petsinas
Director, Strategy
Christine S. Cross
Christine S. Cross
Vice President Client Services
Lucille De Luce
Lucille De Luce
Director of Quality & Patient Experience
Norman Retsinas
Norman Retsinas
Chief Financial Officer
Ollie Tokunboh
Ollie Tokunboh
Manager of Client Services